FAQs

1. How long does delivery take?

Prepaid orders are typically delivered within 4–5 business days, while COD orders take 5–6 business days.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) on eligible orders. COD orders require verification before dispatch.

3. Can I exchange my order?

Yes, we offer a 5-day exchange for size misfits and for damaged, defective, or incorrect products.

4. What is your return policy?

Returns are accepted only for damaged, defective, or incorrectly delivered products within 5 days of delivery.

5. Is an unboxing video required?

Yes, a clear unboxing video is required for all return and exchange requests.

6. How can I track my order?

Once your order is shipped, you'll receive tracking details via email or WhatsApp.

7. What payment methods do you accept?

We accept UPI, debit cards, credit cards, net banking, wallets, and Cash on Delivery (COD).

8. Do you ship across India?

Yes, we deliver to most locations across India.

9. How can I contact customer support?

You can reach us at Care@sarisutra.com or call/WhatsApp +91 63556 59337 during business hours.

10. Can product colors vary?

Yes, slight color variations may occur due to lighting during photography and differences in screen settings.